Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a secure and personalised gaming experience. This includes details you provide directly when creating an account, such as your full name, date of birth, email address, residential address, telephone number and payment details.

To comply with legal and regulatory obligations, we also require identity verification documents including government-issued photo identification, proof of address and, in some cases, source of funds information. Technical data such as your IP address, browser type, device information, pages visited and time spent on our site is automatically collected through standard web protocols.

Additionally, we keep records of your gaming activity including deposits, withdrawals, bets placed and any bonuses claimed. This helps us maintain accurate account histories and meet our responsible gambling commitments.

How We Use Your Information

Your personal information is used to create and manage your account, process deposits and withdrawals, and deliver the gaming services you request. We also use it to verify your identity, prevent fraud, meet anti-money laundering requirements and ensure compliance with all applicable laws.

Where you have given consent, we may send you promotional communications about new games, bonuses and special offers that may interest you. You can adjust these preferences at any time through your account settings or by contacting our support team.

Internal analysis of how our site is used helps us improve functionality, fix technical issues and develop better player experiences. We do not use your information in ways that are incompatible with the purposes for which it was collected.

Sharing and Disclosure

We may share your information with trusted third-party service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners and IT service providers. All such parties are contractually obligated to keep your information secure and to use it only for the purposes we specify.

Information may also be disclosed to regulatory authorities or law enforcement agencies when required by law, or to protect the rights, property or safety of Skycrown Casino, our players or the public. We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enable essential functions such as account login, game performance and secure transactions. We also employ analytics cookies that help us understand visitor behaviour and improve our services.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use some features of the site. We clearly distinguish between strictly necessary cookies and those used for performance or marketing.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, accidental loss, misuse or alteration. These measures include encryption of sensitive data, secure servers, access controls and regular security reviews.

While we strive to protect your information, no system can guarantee complete security. You also play an important role by keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised access.

Your Rights and Choices

You have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and to ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for marketing communications at any time.

To exercise these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within a reasonable timeframe in accordance with legal requirements.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Account and transaction records are typically kept for a minimum of six years to meet regulatory obligations, after which they are securely deleted or anonymised.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.